PRIVACY POLICY
Last updated: June 9, 2025
This Privacy Policy describes how ChatAssist Handelsbolag (“ChatAssist”, “we”, “us”, or “our”) collects, uses, and discloses your information when you use our website (https://chatassist.se) and related services (the “Services”).
By accessing or using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use our Services.
1. INFORMATION WE COLLECT
We may collect the following types of information:
Personal Information: such as your name, email address, phone number, business name, or other contact details provided via forms or correspondence.
Usage Data: such as your IP address, browser type, operating system, referring URLs, and other technical data.
Cookies and Tracking Technologies: used to improve and analyze our website performance and user experience.
2. HOW WE USE YOUR INFORMATION
We use your information to:
Provide, operate, and maintain our Services
Improve and personalize your experience
Communicate with you, including for customer service and support
Send updates, promotional materials, and other information (you can opt out)
Detect and prevent fraud or misuse of our Services
Comply with legal obligations
3. SHARING YOUR INFORMATION
We do not sell your personal information. We may share your information with:
Service providers: who assist with hosting, analytics, marketing, or support
Legal authorities: when required by law or to protect our legal rights
Business transfers: in the case of a merger, acquisition, or asset sale
4. INTERNATIONAL DATA TRANSFERS
Your information may be stored or processed in countries outside your own, including the United States, European Union, Canada, and Australia. We take appropriate steps to ensure your data is protected according to applicable data protection laws, including GDPR where relevant.
5. DATA SECURITY
We implement technical and organizational measures to protect your personal data. While we strive to use commercially acceptable means, no method of transmission over the internet is 100% secure.
6. YOUR RIGHTS
Depending on your location, you may have the right to:
Access or correct your personal data
Request deletion of your data
Object to or restrict certain processing
Withdraw consent at any time
Lodge a complaint with your local data protection authority
To exercise these rights, contact us at: support@chatassist.se
7. DATA RETENTION
We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes.
8. THIRD-PARTY SERVICES
Our Services may link to or integrate with third-party services. We are not responsible for the privacy practices or content of those services.
9. CHILDREN’S PRIVACY
Our Services are not intended for children under 13. We do not knowingly collect personal data from children under 13. If we become aware of such collection, we will delete the information.
10. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date. Your continued use of our Services after changes constitutes your acceptance of the updated policy.
11. CONTACT US
If you have any questions or concerns, please contact us:
ChatAssist Handelsbolag
Västergatan 32, Piteå, Sweden
Email: support@chatassist.se